FREQUENTLY ASKED QUESTIONS
A list of questions and answers commonly asked by our users and generally addressing Mandato features and processes.
Security
3D Secure is a fraud prevention scheme that adds an extra authentication step for online payments.
Compliance
Mandato is fully licensed to provide payment services in the European Economic Area (EEA) and Switzerland.
You can accept debit cards and credit cards issued by Visa and Mastercard.
For a website to be compliant it needs to fulfil a basic set of requirements.
Creating a new merchant account with Mandato requires a standard KYC process for validating a company and its owners.
Mandato is a European FinTech backed by VQF, a self-regulatory body approved by the Swiss Financial Market Supervisory Authority (FINMA).
Activation
First of all, click the Get Started button on the top-right of this page and follow the simple steps to create your Mandato account.
Payout
Unless otherwise specified, Mandato issues full payouts to merchants once every week.
Mandato at the moment can process and make payouts in any of the following currencies: EUR, USD, GBP, CHF, NOK, SEK, DKK, RON. We are expanding though, with a lot more options soon available.
Other
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